By Ginger N., Accounts Manager, Lucent Technologies
A prospective seminar attendee asked for a reference... here's what our customer told her.
Some of our customers ask for references from people who have taken our training before deciding whether to register for a seminar. In the case below, a person working in the telecom department of a large player in the food processing industry asked for a reference.
We looked at the end-of-seminar feedback forms from a recent class, and saw that Ginger N. of Lucent indicated we could use her as a reference, so with her permission, introduced the two by email.
Following is a copy of the email response / review that Ginger sent to the potential attendee got. Other than some personally-identifying information, this is every word of the reply:
"Hi Linda,
Congrats on your new position!
The course was very helpful to me. I changed industries 2-1/2 years ago from working in the staffing industry to telecom. Most of my training was on the job as we were so incredibly busy with our key account/a midwest telephone company.
Needless to say it has been more than challenging. I work in supporting one of major accounts that we supply an outsourcing voice mail management solution to.
I bought several telecom books and a telecom dictionary! Wrote down words I didn't understand - looked them up and spent time with as many technical associates on our team as possible to get some basics, it was painful.
For the first six months I was sure everyone was speaking Greek! (Which, is why you should take something like this upfront!)
It was time to pull it all together and I started searching the web for a course that sounded like it made sense. This one did.
Eric is a very talented trainer. (I say that because I've done training myself in my previous job) He truly does make this course work for people without/or with limited telecom background. He uses examples from everyday life and relates it to the course materials.
Which, by the way are very well written, easy to read and lots of diagrams - which he goes over very clearly. As I run into things on the job, I can refer to the materials.
I think one of best things about the course (and I'd recommend the 3-day) is that he starts with the basics and then builds into more complex arenas. The class was also small enough that you could ask questions.
When you look at the cost of the course in comparison to hours lost on the job trying to understand things, or perhaps the cost of making wrong decisions because you don't have the knowledge, it's minimal.
Take you or your team's hourly wage - divide in into the course cost vs trying to do it yourself or, as I said making mistakes - trust me, it's worth it.
Please feel free to contact me if you have questions!
Best wishes!
Ginger N.
Sr. Account Consultant
Lucent Technologies"
Thank you for your customer review, Ginger. We couldn't have said it better.
P.S. For those who were wondering: yes, the potential attendee did attend the 3-day Course 101. How could she not after a recommendation like that??
Reviews and Comments from Seminar Evaluations BOOT CAMP and Course 101 Evaluations
“Feedback from my team was TERRIFIC. It gave our entire technical call center a common foundation, and you seem to have crafted that perfect balance between technical depth, real-world applications, and lively delivery. I couldn't be happier with the results. The things my team learned from this training were applied in real-world situations almost immediately.”
- Rusty Walther, Vice President, Client Services, AboveNet Communications
"The selection of material - the order of its presentation - the way it was presented...
incredibly effective at presenting concepts and ideas - uses great analogies and stays on topic.”
- Susan Lennon, Nortel
"The seminar delivered exactly what was advertised, at a very high quality.
Truth in advertising!”
- Gary Lundberg, Copper Mountain Networks
"Helped me to better understand what to be concerned about in implementing a VoIP solution for a customer. We can better advise customers to help set the correct expectations. Instructor was very knowledgeable and was able to communicate well with the group.”
- Jim Backus, Cincinnati Bell
"Very beneficial. I am able to understand WLAN and cellular technologies now!
The seminar was very smooth.”
- Xenia Kossenko, Motorola
"Best course we have ever had onsite at 3Com.”
"Perfect content; well organized, well paced, building block approach,
resulted in a very nice cathedral.”
- Jim George, Qualcomm
"Course was excellent! One of the best I have taken. Extremely well organized and presented. Seminar workbook is outstanding - a very valuable reference.”
- Kieran Delaney, Maritime Life
"I liked most the use of analogies to explain complex concepts. It delivered exactly what the brochure promoted. Gave me a thorough understanding so I feel more confident.”
- Judith Myers, Ameritech
"Excellent! Tied the individual pieces of knowledge together into a picture.
Was interactive and built up the knowledge layers properly.”
- Jim Geiss, Qwest
"Filled in a lot of gaps in my knowledge of networking... able to deliver the knowledge effectively and entertainingly. Excellent seminar.”
- Kirk Kroeker, IEEE Computer Society
"Great information that I will be able to use at work. Very easy to understand all the information especially the IP networking part. I wouldn't change a thing!”
- Orlando Jasso, AboveNet Communications.
"Layman's terms with humor was very relaxing - helped me concentrate...
understanding is now CLEAR ... the manual will be very helpful.”
- Linda Côté, Bell Canada
"Best instructor I have had on a course - excellent explainer in layman terms, not techie terms.
- Susan Coleman, Bell Sygma
"Best course materials ever; the full text descriptions are invaluable.
Course filled in so many gaps for me. Bravo!”
- Ross Brooks, Vertek
"Outstanding! The best I've encountered, and I've attended many seminars.”
- Bob Gibbons, WMX Technologies
"Hands down - this was the best seminar of its type that I've ever attended.”
- Hal Stone, Tality
